E.T.M – EMPOWERED TELE-MARKETING – Intermediary Course for Call Centre Agents & Customer Service Representatives
Are you a Sales Agent in a Call Center? This Training Course uses Cognitive Principles and Social & Behavioral Science techniques to enhance your effectiveness as a Call Center Agent and Customer Service Representative. You will learn how to say more with less words, how to ‘read’ and profile your customer through conversation and how to convert ‘leads’ with the least effort in less time.
It is time to Up-Your-Game and Connect like a pro with clients/customers, convert like a genius and earn like never before. Do you agree? Yes! Do you want to improve and incrementally increase your conversion and retention rate to more than eighty percent? Yes! The application of this research-based and industry-tried model will transform you into a Sales Champion – in demand – locally and internationally! E.T.M can become your ATM.